Dynamics 365 Customer Service
Overview
Deliver Fast, Personalized & Consistent Support Experiences
Today’s customers expect more than just answers — they want fast, consistent, and personalized service across every touchpoint. But disconnected systems and manual workflows often make support slow and frustrating.
Microsoft Dynamics 365 Customer Service empowers your support teams to resolve cases faster, exceed customer expectations, and build brand loyalty. It brings together customer history, communication tools, and AI-powered assistance into one intelligent workspace.
BUSINESS BENEFITS
What You Can Do with Dynamics 365 Customer Service
- Automate ticket creation, assignment, and status updates
- Enable agents with guided workflows and real-time case insights
- Offer self-service and AI chatbots to handle FAQs and updates
- Monitor team performance and customer satisfaction metrics
- Provide consistent, branded support across every communication channel
Advantages
Streamline Case Management & Exceed Customer Expectations
Track every customer issue, from email to chat to phone, in a single view with full history.
Get real-time suggestions, knowledge articles, and response templates based on the issue type.
Automatically assign cases to the right agents or teams based on priority, language, or customer segment.
Empower customers to find answers, submit requests, and track case status anytime, reducing call volume.
Monitor resolution times, SLA compliance, and customer satisfaction with built-in analytics.
Why Us?
Built for Fast-Moving Support Teams and Growing Brands
At Saifee Computers, we implement Dynamics 365 Customer Service for organizations ranging from consumer brands and telecoms to financial institutions and logistics providers.
Custom Agent Dashboards
Tailored views based on user roles, case types, or product categories
Omnichannel Integration
Voice, email, SMS, chat, and social media, managed in one place
Localized Support Tools
Provide bilingual service in Arabic and English with local context
Knowledge Base & Feedback
Create searchable FAQs, track deflection rates, and gather customer feedback
FREE DYNAMICS 365 STRATEGY SESSION
Quickstart Dynamics 365 Implementation with a Trusted Partner
- LOCATION : Saifee Computers LLC, Office 2308, Deira Tower, Baniyas Square, Dubai, United Arab Emirates
- TELEPHONE : +971 4 2399525
- MOBILE : +971 54 9931310
- EMAIL : [email protected]
If you have any questions or queries a member of our staff will always be happy to help.
Faqs
Frequently Asked Questions
How does Dynamics 365 help agents resolve issues faster?
It provides a unified interface with full customer history, AI-powered response suggestions, and access to relevant knowledge articles—all in real time.
Can customers track their own case status or request updates online?
Yes. You can create branded self-service portals where customers can view tickets, upload documents, or chat with virtual agents.
How does the platform support service-level agreements (SLAs)?
SLAs can be defined per customer or issue type, and the system tracks compliance with alerts, escalations, and reporting.
Can the system integrate with third-party helpdesk or CRM tools?
Absolutely. Dynamics 365 supports integration with most platforms via APIs or Power Platform connectors, making migration or synchronization seamless.
