Dynamics 365 Customer Insights
Overview
Turn Customer Data into Actionable Intelligence
Modern businesses gather data from dozens of sources, but without connection and context, it’s just noise. To build loyalty and improve marketing ROI, you need a unified view of your customers across every interaction.
Microsoft Dynamics 365 Customer Insights enables your business to unify customer data, discover patterns, and activate AI-driven insights that boost engagement, personalization, and lifetime value
BUSINESS BENEFITS
What You Can Do with Dynamics 365 Customer Insights
- Create personalized marketing campaigns based on customer interests and behavior
- Identify at-risk customers and automate retention workflows
- Deliver context-rich support by connecting service reps to full customer profiles
- Improve conversion by targeting the right offers at the right time
- Uncover hidden opportunities using predictive customer intelligence
Advantages
Understand Customers, Personalize Interactions & Drive Growth
Consolidate data from CRM, web, email, POS, social media, and more to build a real-time customer view.
Group customers by actions, preferences, purchase history, or custom attributes for targeted outreach.
Let Dynamics 365 predict next-best offers, churn risks, or upsell opportunities using machine learning models.
Visualize a customer’s full journey—from first contact to latest purchase—and spot drop-off points or loyalty triggers.
Get dashboards showing lifetime value, engagement frequency, conversion trends, and campaign effectiveness.
Why Us?
Built for Marketing, Sales & Service Teams Alike
At Saifee Computers, we help businesses leverage Customer Insights for sales acceleration, campaign targeting, and customer service personalization.
Pre-Built Connectors
Pull data from Dynamics apps, third-party CRMs, social tools, and eCommerce platforms
AI-Driven Segmentation
Create dynamic lists that update in real time based on customer behavior
Custom KPIs
Define and track business-specific metrics like engagement score or support satisfaction
Localized Engagement
Personalize campaigns in Arabic and English across regional demographics
FREE DYNAMICS 365 STRATEGY SESSION
Quickstart Dynamics 365 Implementation with a Trusted Partner
- LOCATION : Saifee Computers LLC, Office 2308, Deira Tower, Baniyas Square, Dubai, United Arab Emirates
- TELEPHONE : +971 4 2399525
- MOBILE : +971 54 9931310
- EMAIL : [email protected]
If you have any questions or queries a member of our staff will always be happy to help.
Faqs
Frequently Asked Questions
How does Customer Insights differ from traditional CRM analytics?
Unlike basic CRM reports, Customer Insights connects data from all systems (sales, marketing, support, web, etc.) and uses AI to uncover trends and predictions.
Can we import data from third-party platforms like Shopify, Salesforce, or HubSpot?
Yes. Customer Insights offers pre-built connectors and API support for a wide range of external systems.
Does this support multilingual or region-specific personalization?
Absolutely. You can localize content, attributes, and campaigns based on language, region, and cultural preferences.
Is Customer Insights only for large enterprises?
No. It’s designed to scale, perfect for mid-sized businesses looking to mature their data strategy over time.
