IT & Software
Overview
Empower Your Tech Business with Intelligent Project and Service Management
Fast-paced delivery cycles, complex client expectations, and distributed teams are the norm in IT and software firms. But when project data, client requests, and team activities are spread across disconnected tools, inefficiency creeps in.
Microsoft Dynamics 365 unifies your tech operations — project tracking, client communications, support tickets, financials, and team resources, all in one flexible system designed for IT businesses.
BUSINESS BENEFITS
What Tech Teams Can Do with Dynamics 365
- Manage project timelines, team capacity, and client delivery in one place
- Track software deployment phases and technical documentation
- Automate recurring billing, client communications, and SLA alerts
- Integrate DevOps tools for better project visibility and performance tracking
- Provide responsive support with case routing, knowledge base, and feedback forms
Advantages
Accelerate Project Delivery and Improve Client Satisfaction
Manage development sprints, feature requests, and timelines using workflows that mirror your agile delivery process.
Track every client interaction, from support tickets to technical updates, in a single thread tied to each account or project.
Automatically log hours and convert billable time into invoices based on retainers, hourly rates, or milestones.
Get full visibility into team workloads, availability, and utilization across projects or product lines.
Manage IT support tickets, SLAs, and knowledge bases using Dynamics 365’s built-in service desk functionality.
Why Us?
Flexible, Scalable Tools for Growing IT Teams
At Saifee Computers, we configure Dynamics 365 for your business model, whether you’re a SaaS product company, managed service provider, or software consulting firm.
Pre-Built Templates for Dev Workflows
From code reviews to sprint planning and backlog management
Support for Recurring Client Contracts
Track renewals, subscriptions, and monthly maintenance scopes
Live Project & Financial Dashboards
Compare actual vs. forecasted hours, margins, and timelines in real time
Multi-Client and Multi-Region Support
Handle clients and currencies across UAE, KSA, and beyond
Faqs
Frequently Asked Questions
Can Dynamics 365 support agile development methodologies like Scrum or Kanban?
Yes. Dynamics 365 can be configured with agile-friendly workflows for backlog tracking, sprint planning, story points, and burndown reports.
Does it integrate with DevOps tools like GitHub, Jira, or Azure DevOps?
Absolutely. You can integrate it with platforms like Azure DevOps or use Microsoft’s Power Platform connectors to sync with Jira and GitHub.
How does it help with client onboarding and support?
You can automate client onboarding checklists, track service tickets, link issues to SLAs, and maintain a knowledge base for faster resolutions.
Is this system suitable for both project-based and subscription-based IT businesses?
Yes. Whether you charge by project, milestone, or monthly retainer, Dynamics 365 adapts to your revenue model with flexible billing rules.
FREE DYNAMICS 365 STRATEGY SESSION
Quickstart Dynamics 365 Implementation with a Trusted Partner
- LOCATION : Saifee Computers LLC, Office 2308, Deira Tower, Baniyas Square, Dubai, United Arab Emirates
- TELEPHONE : +971 4 2399525
- MOBILE : +971 54 9931310
- EMAIL : [email protected]
If you have any questions or queries a member of our staff will always be happy to help.
