Functional consultants provide advice and support to businesses about technology that can perform critical tasks and processes. They recommend and configure technology-based solutions to address a client or organization’s business needs. These consultants commonly represent a specific brand or product line or specialize in a particular type of technology. They gather information from the client to determine their challenges and priorities and then recommend programs or systems that would be beneficial to their business.

They must have extensive knowledge about their specific product line or type of technology, and an in-depth understanding of how it can solve business needs. Requires good client relations skills and problem-solving capabilities.

What responsibilities are common for Functional Consultant jobs?

• Document settings and prepare clients to use the system.
• Serve as a bridge between consultants and clients, especially when projects are starting up.
• Work with the technical team to make sure that client needs are incorporated into the specifications and functions.
• Create or evaluate a breakdown of client businesses processes to identify and link functional and non-functional requirements.
• Run workshops with clients, consultants, and client leaders to analyze and design solutions for any application, and handle gaps detected during prototyping.
• Collect information, analyze requirements and solve problems, providing technical and operational support.
• Manage and engage stakeholders, customers, and vendors, build relationship networks, contract, etc.
• Prototype and configure processes in appropriate software or systems to ensure client satisfaction.
• Participate within data migrations, integrations, report design and design of security.
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects.
• Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers.
• Engage stakeholders for testing strategies and drive the conversations at a program level.
• Develop a test strategy to validate the solution and confirm successful deployment.
• Design, configure and deploy software to customers and customize modules to their specific business needs independently or with a team.
• Analyze business needs to help ensure software meets the customers objectives by combining industry best practices, product knowledge, and business acumen.
• Demonstrate the capacity to plan, prioritize and organize your time, project schedules and multiple project activities.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality
• Liaise with onshore and offshore development teams to deliver robust solutions on time.