Field Services
Overview
Deliver Exceptional On-Site Service with Dynamics 365
Managing a field service team isn’t just about sending technicians to jobs, it’s about timing, communication, inventory, and getting the work done right on the first visit. Microsoft Dynamics 365 for Field Service gives you a complete toolset to schedule jobs, track assets, and empower your technicians with the information they need, wherever they are.
Whether you're servicing equipment, performing installations, or handling emergency repairs, Dynamics 365 helps you deliver consistent, fast, and high-quality field experiences.
Advantages
Key Features Built for Field Service Teams
- Work order creation and tracking
- Preventive maintenance scheduling
- Route optimization and GPS tracking
- Inventory and asset management
- Service contract and SLA monitoring.
- Customer communication tools
BUSINESS BENEFITS
Make Every Service Call Count
Match the right technician to the right job based on skills, availability, and location. Drag-and-drop scheduling makes assignments quick and efficient.
Field agents can view work orders, update job statuses, capture photos, and even collect digital signatures directly from their mobile devices.
Technicians always know what parts are available and where, reducing delays caused by missing components.
AI-powered recommendations and historical data help field staff resolve issues faster, with fewer follow-ups.
Why Choose Saifee Computers?
We don’t just implement software, we build systems that work in the real world. Our team understands the urgency and complexity of field service, and we’ll:
Customize Dynamics 365 for your unique dispatch workflows
Train your field agents and back-office team
Provide support across the UAE and KSA
Integrate tools like GPS, IoT sensors, and mobile forms
Faqs
Frequently Asked Questions
Can Dynamics 365 help reduce missed or delayed appointments?
Yes. Its intelligent scheduling engine uses technician availability, traffic data, and skill sets to assign the right person to the right job, helping reduce delays and last-minute cancellations.
What if my technicians don’t have consistent internet access?
No problem. The Dynamics 365 Field Service mobile app supports offline mode. Technicians can access work orders, fill out forms, and sync data once they’re back online.
How does it help with parts and inventory tracking?
Technicians can see what parts are in their vans, at warehouses, or en route. Inventory updates in real time, so you avoid duplicate orders or shortages
Can we track equipment service history?
Absolutely. Dynamics 365 logs all service events, installations, and maintenance for every asset, giving your team a full history to work with.
How long does a typical implementation take?
For small to mid-sized teams, Saifee Computers can typically deploy a customized Field Service solution within 4 to 6 weeks, including training and system testing.
FREE DYNAMICS 365 STRATEGY SESSION
Quickstart Dynamics 365 Implementation with a Trusted Partner
- LOCATION : Saifee Computers LLC, Office 2308, Deira Tower, Baniyas Square, Dubai, United Arab Emirates
- TELEPHONE : +971 4 2399525
- MOBILE : +971 54 9931310
- EMAIL : [email protected]
If you have any questions or queries a member of our staff will always be happy to help.
