Dynamics 365 Contact Center
Overview
Deliver Seamless Support Across Every Customer Touchpoint
Today’s customers expect fast, personalized, and consistent service, whether they reach out via phone, email, chat, or social media. But many contact centers still rely on disjointed systems that make it hard to deliver on that promise.
Microsoft Dynamics 365 Contact Center provides a unified, AI-powered platform to manage customer interactions across all channels. With smart routing, real-time dashboards, and integrated CRM, your agents are empowered to resolve issues quickly and create better customer experiences.
BUSINESS BENEFITS
What Your Contact Center Can Do with Dynamics 365
- Respond faster and smarter with AI-powered support tools
- Route and resolve customer inquiries from any channel
- Track SLAs and performance across agents and teams
- Use sentiment analysis to improve customer satisfaction
- Reduce training time with guided agent workflows
Advantages
Handle More Requests with Less Effort—And Greater Accuracy
Manage conversations across voice, chat, email, SMS, and social—on a single, intuitive interface.
Automatically assign incoming requests to the right agent based on skill, workload, and availability.
Give agents instant access to articles, scripts, and templates to resolve cases faster.
AI suggests responses, next best actions, and knowledge articles while the agent is typing.
Monitor agent performance, queue lengths, SLA compliance, and customer sentiment—all in real time.
Why Us?
A Smarter, More Scalable Contact Center Solution
At Saifee Computers, we implement Dynamics 365 Contact Center solutions for fast-growing businesses, utility providers, service centers, and large B2C brands.
Agent Workspace Customization
Tailor layouts, workflows, and automations for your industry
CRM Integration
Sync with Sales and Customer Service apps for full context on every caller
Language Support
Offer Arabic and English support for both agents and customers
Regional Compliance
Ensure data handling and call recording policies meet UAE and KSA standards
FREE DYNAMICS 365 STRATEGY SESSION
Quickstart Dynamics 365 Implementation with a Trusted Partner
- LOCATION : Saifee Computers LLC, Office 2308, Deira Tower, Baniyas Square, Dubai, United Arab Emirates
- TELEPHONE : +971 4 2399525
- MOBILE : +971 54 9931310
- EMAIL : [email protected]
If you have any questions or queries a member of our staff will always be happy to help.
Faqs
Frequently Asked Questions
Does Dynamics 365 support chatbots and automation?
Yes. It includes built-in virtual agents that handle routine inquiries and escalate complex cases to human agents.
Can it integrate with our telephony provider?
Absolutely. Dynamics 365 integrates with various voice providers via APIs or cloud communication platforms like Azure Communication Services.
How does it help improve customer satisfaction?
AI-driven sentiment analysis, response suggestions, and personalized interaction history help agents resolve issues faster and more effectively.
Is this suitable for large-scale contact centers?
Yes. Dynamics 365 scales effortlessly and supports hundreds of agents, multi-language queues, and high-volume environments.
